Last updated: 26.11.2025
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and explains your privacy rights and how the law protects you.
We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation
The words with an initial capital letter have meanings defined under the following conditions. The definitions shall have the same meaning regardless of whether they appear in singular or plural.
For the purposes of this Privacy Policy:
Account means a unique account created for you to access our Service or parts of our Service.
Company (referred to as either the Company, We, Us or Our in this Agreement) refers to Wellness One Lifestyle, 36 London Road, Alderley Edge, Cheshire, United Kingdom, SK9 7DZ.
Cookies are small files placed on your computer, mobile device or any other device by a website. Cookies store details of your browsing history among other uses.
Country refers to the United Kingdom.
Device means any device that can access the Service such as a computer, mobile phone or tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third party companies or individuals that provide services such as website hosting, analytics, email delivery, SMS and mobile messaging services, customer relationship management tools and payment processing.
Usage Data refers to data collected automatically. This is generated by your use of the Service or from the Service infrastructure itself for example the duration of a page visit.
Website refers to Wellness One Lifestyle, accessible from https://wellnessonegroup.com
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which the individual is accessing or using the Service as applicable.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personal Data may include but is not limited to:
First name and last name
Email address
Phone number and your preferences for receiving communications including SMS and text messages
Address details where required for delivery or installation
Any other information you provide when submitting an enquiry, requesting a quote, booking a consultation, signing up to marketing or contacting us
We may also collect information you send to us when communicating with our customer service team by email, telephone, SMS or other messaging platforms. This may include the content of your communications, how and when you contacted us and your marketing preferences.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as your device IP address, browser type, browser version, the pages you visit on our Service, the time and date of your visit, the time spent on each page, unique device identifiers and other diagnostic data.
When you access the Service through a mobile device, we may collect information about the type of device, operating system, mobile browser, IP address and other system data.
We may also collect information that your browser sends when you visit our Service or when accessing the Service through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to monitor activity on our Service and store certain information. Tracking technologies include beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse Cookies. If you decline Cookies, some parts of the Service may not function correctly.
Full details of the Cookies we use can be found in our Cookies Policy or in the Cookies section of this Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service including monitoring usage.
To manage your Account and registration as a user.
For the performance of a contract including purchases, deliveries, installations and service requests.
To contact you by email, telephone, SMS or other electronic communication regarding updates, service information or security notifications when necessary.
To send marketing communications including SMS and text messages where you have consented or where the law otherwise permits.
To provide you with news, special offers and general information about products or services similar to those you have already purchased or enquired about unless you have opted out.
To manage and respond to your requests or enquiries.
For business purposes such as data analysis, identifying trends, improving our Service and enhancing customer experience.
For business transfers including merger or acquisition evaluations.
SMS and Text Communications
If you provide your mobile number and choose to receive SMS or text messages from us, we will use your number to send transactional messages related to enquiries, orders or installations and, where permitted, promotional SMS about our products or services. You may opt out of marketing SMS at any time by following the instructions in the message or by contacting us. You may still receive service related messages required to fulfil a contract.
Sharing Your Personal Data
We may share your personal information in the following situations:
With Service Providers to monitor and analyse use of the Service or to contact you.
For business transfers including merger, acquisition or asset sale.
With affiliates who must comply with this Privacy Policy.
With business partners to offer certain products, services or promotions.
With your consent.
Retention of Personal Data
The Company will retain Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We may retain information to comply with legal obligations, resolve disputes and enforce agreements.
Usage Data is generally retained for a shorter period except where required for security, performance improvement or legal compliance.
Transfer of Personal Data
Your information may be transferred to and maintained on servers outside your jurisdiction. By submitting information, you consent to this transfer.
We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy. No transfer will take place without appropriate safeguards.
Disclosure of Personal Data
We may disclose Personal Data if required to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate wrongdoing
Protect the safety of users or the public
Protect against legal liability
Security of Personal Data
The security of your Personal Data is important to us. However, no method of transmission over the internet or electronic storage is completely secure. We use commercially acceptable means to protect your data but cannot guarantee absolute security.
Children’s Privacy
Our Service is not directed at individuals under 13. We do not knowingly collect Personal Data from children under 13. If we become aware that such data has been collected, we will delete it.
Links to Other Websites
Our Service may contain links to third party websites. We are not responsible for their content or privacy practices. We advise you to review the Privacy Policy of every site you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on this page.
We recommend reviewing this Privacy Policy periodically for updates.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
Email: [email protected]
Address: Wellness One Lifestyle, 36 London Road, Alderley Edge, Cheshire, United Kingdom, SK9 7DZ